This foundational course provides individuals with a powerful set of interaction skills that enables them to communicate more effectively with colleagues and customers and, in the process, build trust, strengthen partnerships, and achieve desired results.

Helps individuals:

• Recognize the impact they can have on their success and the success of others by enhancing interpersonal relationships in the workplace.

• Relate to colleagues and customers in a way that meets their personal needs while also meeting the practical need of accomplishing objectives.

• Use a set of interaction process skills that enable them to conduct more successful discussions that achieve results.

• Use a technique for providing specific, meaningful feedback that helps people improve their performance and increase productivity.